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Unlocking expert knowledge

Unlocking expert knowledge

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Dive into the resources of Sapere. Filter and download Sapere's latest articles, reports and publications.

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Thought Leadership Series: Utility customer engagement and the uninformed response bias

Dr Richard Tooth
  • Thought Leadership
Customer engagement often leads to uninformed, biased responses, risking misinterpretation. Better-informed, purpose-driven engagement can improve outcomes.
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Dr Richard Tooth
  • Thought Leadership