Thinking about utility customer engagement
In this article Dr Richard Tooth examines developments in how regulated utilities engage with their customers, the problem of uninformed respondent bias and other issues.
Thought Leadership Series: Utility customer engagement and the uninformed response bias
Customer engagement often leads to uninformed, biased responses, risking misinterpretation. Better-informed, purpose-driven engagement can improve outcomes.
Electricity Authority funding options following Strategic Baseline Review
Jeremy Thorpe
Sally Wyatt
Utility pricing – to block or not to block
Rather than provide a volume discount, some utilities charge a higher rate for greater use. This approach, known as an inclining or rising block tariff, is often advocated as being a fair way to encourage conservation.
But is this really the case? This article investigates.
Dr Julius Ohrnberger
Richard Gaunt
Stephen Batstone
