Thinking about utility customer engagement

In this article Dr Richard Tooth examines developments in how regulated utilities engage with their customers, the problem of uninformed respondent bias and other issues.
Thought Leadership Series: Utility customer engagement and the uninformed response bias
Customer engagement often leads to uninformed, biased responses, risking misinterpretation. Better-informed, purpose-driven engagement can improve outcomes.
Electricity Authority funding options following Strategic Baseline Review
Sally Wyatt

Utility pricing – to block or not to block

Rather than provide a volume discount, some utilities charge a higher rate for greater use. This approach, known as an inclining or rising block tariff, is often advocated as being a fair way to encourage conservation.
But is this really the case? This article investigates.
Dr Julius Ohrnberger

Richard Gaunt

Stephen Batstone

Review of third-party access pricing to SA Water’s water infrastructure services
The emissions footprint of broadband in New Zealand

This paper provides a first assessment of the emissions footprint of the current New Zealand fibre network, with a focus on internet provision to households and small to medium-sized businesses.