Evaluation of the St John Clinical Hub

David Moore and Jeff Loan were asked by St John to evaluate a pilot initiative to resolve low acuity 111 calls over the telephone. Our two year project concluded that St John’s Clinical Hub delivered material benefits and there was a compelling case for extending the concept across the country.


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David Moore

David advises on complex strategy, public policy and commercial issues.

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Jeff Loan

Jeff specialises in designing and evaluating regulatory and public policy interventions.

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