David Moore, Tom Love, Rohan Boyle and Matt Poynton from Sapere Research Group were commissioned by Community Regions Technical Advisory Service to provide a process and outcomes evaluation of the 2012 Community Pharmacy Services Agreement (CPSA). The report examined whether the changes intended by the introduction of the CPSA eventuated; how variable such changes were; and whether the outcomes anticipated through those changes were realised. The evaluation was undertaken from a broad perspective including a financial analysis; a qualitative analysis based on interviews and visits with pharmacies and a quantitative analysis of patient health outcomes.